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Poor Judgement
This isn't as major an issue as it's made out to be as anyone in a large shop should know not to install the latest patches without having some real production use under their belt.
If they experienced an outage then it's somewhat their own fault.
Face it in todays day and age everything related with IT is bug ridden. Thus, it's up to us to test patches and ensure functionality isn't damaged prior to placing patches, firmware, etc... on critical systems.